Agent EasyBook 私隱政策（Privacy Policy） v4
1. 前言
本私隱政策適用於由 ACE Studio（以下統稱「我方」）營運之手機應用程式 Agent EasyBook（以下統稱「本App」）。
我方高度重視用戶嘅個人私隱與數據安全，並嚴格遵守《香港個人資料（私隱）條例》(第486章)。
本政策旨在向閣下清晰說明：我方如何收集、使用、儲存、保留及保護你嘅相關數據，以及你對自身數據擁有之各項法定權利。
2. 收集的個人資料
我方只會收集、儲存及處理用戶於註冊及使用服務過程中主動提供之必要資料，絕不主動蒐集任何無關、敏感、多餘嘅個人數據。
我方收集之資料包括：
- 業務營運紀錄：客戶姓名、預約記錄、開支記錄、收入記錄、AI配額耗用記錄。
- 帳戶認證資料：註冊手提電話號碼。
- AI 功能相關資料（僅在用戶同意後）：用戶為 AI 掃描單據而上傳之收據圖片；用戶為 AI 語音輸入而錄製之語音錄音及由此產生之轉錄文字。
2.1 免收集聲明
我方不會收集以下資料：
- 用戶真實姓名、身份證號碼、住址、性別、年齡等個人身份資料
- 用戶電郵地址
- 位置資訊、聯絡人名單等與服務無關之手機隱私權限數據
相機、相簿及麥克風權限只會在用戶主動使用相關功能時請求；收據圖片與語音錄音僅在用戶明確同意第三方 AI 處理後，先會按功能需要傳送處理。
3. 資料使用目的
我方收集嘅數據，只會用於提供、維護、優化本App核心服務，絕不會用於未經授權嘅商業推廣、買賣數據或其他無關用途。
合法使用範圍包括：
- 提供帳戶註冊、登入、配額核算、功能使用權限管理
- 儲存用戶自行建立嘅預約、收支、業務記錄
- 在用戶同意下，透過第三方 AI 服務處理收據圖片或語音，以協助記帳／轉錄
- 維護App日常運作、故障排查、服務優化
- 處理用戶查詢、帳戶申請、用戶支援服務
我方絕不會出售、出租或將用戶個人資料用於無關商業推廣。與第三方 AI 服務之有限度資料傳送，僅在用戶於 App 內就個別功能明確同意後進行，詳見第 8 條。
4. 資料儲存及跨境傳送
用戶資料存放於我方選用之合規雲端服務商提供嘅安全伺服器。我方已同有關雲端服務商簽訂數據處理合約，約束其只可為本App提供託管服務而處理用戶資料，嚴禁未經許可外洩、轉用或轉移相關個人數據。
為配合正常雲端托管及備份服務，資料可能會於香港境外進行儲存及處理。我方採用業界標準的安全加密機制（如 HTTPS/SSL 傳輸加密），保障資料在傳送及儲存過程中的安全。
5. 用戶查閱、更正及索取資料權利
用戶登入本App後，即可直接查閱同更正自身嘅業務文字紀錄。本App並無提供完整匯出全部紀錄之系統功能。
用戶如依據香港個人資料（私隱）條例，要求我方提取並提供屬於其本人嘅全套個人資料副本，可透過官方WhatsApp或支援電郵 ace.96848311@gmail.com 提出；由於有關提取工作需要進行額外嘅技術處理，我方將會收取合乎實際成本、並非超乎適度嘅費用。
凡已經按照資料保留政策到期而自動刪除之資料，將無法再予以提供。
我方會於收取查閱申請起40個日曆天內完成處理，並會於展開工作前預先通知相關費用。
5.1 離線帳戶刪除申請核實機制
若閣下已卸載本App、無法登入程式，可透過官方WhatsApp號碼或支援電郵 ace.96848311@gmail.com 書面提交帳戶刪除申請。必須提供已註冊之手機號碼完成身份核實，身份核實通過之後，先會啟動90日緩衝刪除機制。
6. 資料保留與帳戶註銷規則
6.1 一般資料保留期限
- 用戶自行上傳之圖片、檔案類資料：保留期為 24個月，到期將由系統自動、永久、不可逆刪除。
- 帳戶文字業務紀錄：於用戶帳戶有效期間持續保留，以供用戶日常查閱使用。
6.2 帳戶註銷與90日緩衝機制
帳戶註銷（徹底刪除）：
如用戶透過本App內置功能提交刪除帳戶申請，確認之後帳戶會即時凍結使用並進入90日緩衝期。
如用戶透過WhatsApp或支援電郵提交刪除帳戶申請，我方會要求申請人提供已註冊之手機號碼以完成身份核實；只有身份核實通過之後，帳戶方會被凍結並啟動90日緩衝期。
緩衝期內用戶可隨時登入帳戶撤回刪除申請。
若90日內未有撤回，其所有帳戶相關資料（包括但不限於註冊手機號碼、用戶自行輸入之客戶姓名、語音錄音、收據相片、所有預約與收支記帳記錄、AI配額耗用紀錄、安裝來源標記等）將會於90日屆滿後在伺服器中被永久及不可逆轉地徹底刪除。
相關帳戶一旦完成永久刪除，所有數據將無法回復。我方不承擔任何因用戶自主提交刪除申請而導致的數據丟失責任。
7. App內提示與訊息通知
本App會於用戶登入程式之後，展示站內提示，包括預約提醒、待辦提示以及政策更新通知。有關提示只會於App啟動並登入之後先會顯示。
用戶可以隨時透過本App嘅個人設定頁面，開啟或關閉站內提示功能。站內提示系統不會取用或利用個人資料作任何外部商業推廣。
若我方日後向用戶發送產品、服務優惠等直接促銷訊息，用戶可隨時於App個人設定內免費提交拒收推廣申請；申請一經受理，我方會立即停止使用閣下個人資料作直銷用途，該申請會取代過往所有收取推廣之同意記錄。惟預約提示、帳戶相關系統通知、私隱政策更新等必要服務訊息，不受拒收推廣設定影響。
8. 第三方服務聲明
本App不嵌入任何第三方廣告、第三方追蹤、第三方分析SDK。
第三方 AI 處理（阿里雲 DashScope／通義千問）： 為提供「AI 掃描單據」及「AI 語音輸入」功能，在用戶於 App 內就該功能明確同意後，相關資料會經由 Agent EasyBook 伺服器傳送至 阿里雲 Alibaba Cloud DashScope（Qwen／通義千問） 進行運算：
- AI 掃描單據：傳送用戶提供之收據圖片，用於辨識金額、日期、商戶等記帳欄位。
- AI 語音輸入：傳送用戶錄製之語音，用於語音轉文字及開支／個案內容整理。
上述兩項功能之同意互相獨立；用戶可只同意其中一項。用戶可隨時於 App「設定」撤銷相關同意；撤銷後，對應功能在再次同意前不會再向該第三方傳送資料。 我方要求有關服務商僅為提供上述功能而處理資料，並採取合理保安措施。
9. 條款更新通知
我方有權不時修訂本私隱政策。當本私隱政策作出重大修訂時，我方會於App嘅站內通知中心發佈相關提示訊息，通知用戶有關變更。用戶繼續使用本App，即代表接納修訂後嘅私隱政策條款。
10. 聯絡方式
如對本私隱政策、數據處理方式有任何查詢、疑問或申請，可透過以下官方渠道聯絡我方：
官方支援電郵： ace.96848311@gmail.com
Agent EasyBook Privacy Policy v4
1. Introduction
This Privacy Policy applies to the mobile application Agent EasyBook (hereinafter referred to as the "App") operated by ACE Studio (hereinafter referred to as "we", "us", "our").
We attach great importance to user privacy and data security and fully comply with the Personal Data (Privacy) Ordinance (Chapter 486) of Hong Kong.
This policy clearly explains how we collect, use, store, retain and protect your data, as well as your legal rights regarding your personal data.
2. Collected Personal Data
We only collect, store and process necessary data actively provided by users during registration and service usage. We do not collect excessive, sensitive or unnecessary personal data.
Collected data includes:
- Business operation records: Client names, appointment records, expense records, income records, AI quota consumption logs.
- Account verification data: Registered mobile phone number.
- AI feature data (only after user consent): Receipt images uploaded for AI receipt scan; voice recordings created for AI voice input and resulting transcripts.
2.1 Non‑Collection Statement
We do not collect the following data:
- User’s real name, identity document number, residential address, age or gender
- User email address
- Location data, contacts lists, or other unrelated device permission data
Camera, photo library and microphone access are requested only when you actively use related features. Receipt images and voice recordings are sent for third‑party AI processing only after you give explicit in‑app consent for that feature.
3. Purpose of Data Usage
User data collected by us will only be used to provide, maintain and optimize core App services. We will never use your data for unauthorized commercial promotion, data selling or unrelated purposes.
Legitimate usage scope includes:
- Providing account registration, login, quota calculation and access management
- Storing user‑created appointments, income and expense records
- With user consent, processing receipt images or voice via a third‑party AI service to assist bookkeeping / transcription
- Maintaining daily App operation, troubleshooting and service optimization
- Handling user enquiries, account applications and user support requests
We never sell or rent user personal data for unrelated marketing. Limited transmission to a third‑party AI service occurs only after explicit in‑app consent for each feature, as described in Section 8.
4. Data Storage and Cross‑Border Transmission
User data is stored on secure servers provided by compliant cloud service providers selected by us. We have entered into data processing agreements with cloud service providers to restrict data processing solely for App hosting purposes, prohibiting unauthorized disclosure, diversion or data transfer.
For normal cloud hosting and backup operations, data may be stored or processed outside of Hong Kong. We adopt standard industry security measures (such as HTTPS/SSL transmission encryption) to protect user personal data during transmission and storage.
5. Data Access, Rectification and Request Rights
Upon logging into the App, users may directly view and rectify their textual business records. The App does not have a built‑in function for bulk export of all records.
If users request us to extract and provide a complete copy of personal data relating to themselves pursuant to the Personal Data (Privacy) Ordinance of Hong Kong, they may submit their request via our official WhatsApp or support email ace.96848311@gmail.com. As such extraction requires additional technical work, we will charge fees which reflect actual costs and are not excessive.
Any data which has been automatically deleted upon expiry in accordance with our data retention policy can no longer be provided.
We shall complete all handling within 40 calendar days upon receipt of the access request, and will notify applicable charges in advance before commencing work.
5.1 Offline Deletion Request Verification Mechanism
If you have uninstalled the App and cannot log in, you may send a written account deletion request via our official WhatsApp number or support email ace.96848311@gmail.com. You must provide your registered mobile number to complete identity verification. The 90‑day deletion buffer policy will only commence upon successful identity verification.
6. Data Retention & Account Deletion Policy
6.1 General Retention Period
- User uploaded images and files: Retained for 24 months, after which data will be permanently and irreversibly deleted automatically by the system.
- Text‑based business records: Retained during the validity period of the user account for daily user access.
6.2 Account Deletion & 90‑Day Buffer Mechanism
Account Permanent Deletion Rules:
If a user submits an account deletion request via the built‑in function within the App, the account will be locked immediately upon confirmation and enter a 90‑day buffer period.
If a user submits an account deletion request via WhatsApp or support email, we will require the applicant to provide their registered mobile number for identity verification. The account will only be locked and the 90‑day buffer period will only commence upon successful identity verification.
During the buffer period, users may log in to cancel the deletion request.
If no withdrawal is made within 90 days, all account‑related data (including but not limited to registered mobile phone number, client names entered by the user, voice recordings, receipt images, all appointment and bookkeeping records, AI quota consumption logs, installation source tags) will be permanently and irreversibly deleted from our servers upon expiry of the 90‑day period.
Once permanent deletion is finalized, all data cannot be recovered. We assume no responsibility for any data loss resulting from the user's voluntary account deletion request.
7. In‑App Alerts and Notifications
After users log in to the App, in‑app alerts including appointment reminders, to‑do alerts and policy update notices may be displayed. Such alerts are only visible after the App is launched and the user is logged in.
Users may enable or disable in‑app alerts at any time via the personal settings page inside the App. The in‑app notification system will not access or use personal data for external commercial promotion.
If we send direct marketing messages such as product and service offers to users in the future, users may submit free opt‑out requests for promotional messages at any time within the App’s personal settings. Upon receiving such request, we will immediately cease using your personal data for direct marketing purposes, and the opt‑out request shall override all prior consents to receive promotions. Mandatory service messages including appointment reminders, account system alerts and privacy policy updates are not affected by the promotional opt‑out setting.
8. Third‑Party Services Statement
This App does not embed any third‑party advertising, tracking tools or analytics SDKs.
Third‑party AI processing (Alibaba Cloud DashScope / Qwen): To provide “AI Scan Receipt” and “AI Voice Entry”, after you give explicit in‑app consent for that feature, relevant data is transmitted via Agent EasyBook servers to Alibaba Cloud DashScope (Qwen) for processing:
- AI Scan Receipt: Receipt images you provide, used to extract bookkeeping fields such as amount, date and merchant.
- AI Voice Entry: Voice recordings you create, used for speech‑to‑text and expense / case‑history drafting.
Consent for these two features is independent; you may agree to only one. You may revoke consent at any time in App Settings. After revocation, the corresponding feature will not send data to that third party until you consent again. We require the service provider to process data only for these purposes and to apply reasonable security measures.
9. Policy Update Notification
We reserve the right to revise this Privacy Policy from time to time. When material amendments to this Privacy Policy are made, we will post a notice regarding such changes in the in‑app notification centre of the App. Continued use of the App by users shall constitute acceptance of the revised Privacy Policy.
10. Contact Information
For enquiries or requests regarding this Privacy Policy or our data handling practices, please contact us via our official channel:
Support Email: ace.96848311@gmail.com
Agent EasyBook 服務條款 v4
1. 產品與營運方
流動應用程式｢Agent EasyBook｣（以下簡稱｢本App｣）為上述營運人以ACE Studio品牌營運之商務管理工具。本App內提供之所有服務均受本服務條款約束。
2. 帳戶使用規則
閣下的帳戶屬個人專用，不得轉讓、租借、出售或分享予任何第三方。閣下有責任妥善保管帳戶登入資料及密碼，所有透過閣下帳戶進行嘅操作，相關責任均由閣下自行承擔；如發現帳戶懷疑遭盜用，閣下須即時透過我方WhatsApp或支援電郵通知我方。
閣下須全數承擔所有上載至本App之檔案（包括收據圖片、語音錄音、自訂文字備註、客戶資料等）的合法性、版權及合規責任。閣下保證所有上載內容不會侵犯任何第三方知識產權、私隱權、肖像權，亦不包含誹謗、淫穢、違法、暴力或其他不良資訊。若因閣下上載違規內容引致任何第三方投訴、法律訴訟，全部責任由閣下獨自承擔，我方有權單方面下架對應內容、暫停甚至終止閣下帳戶。
閣下上載至本App的單據相片等多媒體檔案，會按照《私隱政策》訂明之資料保留期限處理；如單據內容對閣下具重要性，敬請閣下自行妥善保存有關單據。
帳戶註銷與數據刪除：閣下有權隨時透過App內個人設定頁面、WhatsApp或支援電郵自主提交帳戶刪除申請。如於App內提交申請，確認之後帳戶會即時凍結登入及全部付費／AI功能使用權，並即時進入為期90日嘅數據保留緩衝期；如透過WhatsApp或支援電郵提交申請，閣下必須提供註冊之手機號碼以完成身份核實，待身份核實通過後，帳戶方會被凍結並啟動90日緩衝期。緩衝期內閣下可登入帳戶隨時撤回刪除申請，帳戶及所有數據恢復正常使用狀態。若90日緩衝期完結而閣下未有撤回申請，系統會自動永久、不可逆地清除閣下全部個人資料、客戶記錄、收據、語音檔案、AI配額記錄及所有業務數據，剩餘未使用AI配額即時作廢，不設任何補償。
若閣下濫用本App功能、惡意破壞系統、刻意繞過AI功能配額限制以大量耗用AI額度，我方有權在毋須事先通知嘅情況下，暫停或永久終止閣下嘅帳戶，並可暫時封鎖閣下所有AI掃描、AI語音功能使用權。
3. 訂閱付費、續期規則及AI功能配額
3.1 訂閱計劃分類
本App設有月度付費Premium計劃及年度付費Premium計劃兩種收費方案，系統會透過閣下所選應用商店嘅帳戶進行自動續期扣款。我方保留隨時調整訂閱價格嘅權利，價格若有調整將會提前透過本App向用戶通知。
3.2 取消續期規則
閣下如欲取消續期，必須於現行訂閱期屆滿前，透過對應應用商店嘅帳戶管理頁面手動取消自動續期。取消後，閣下仍可繼續使用當前訂閱週期對應之Premium功能及AI配額直至該期訂閱到期日為止；到期後帳戶將會自動降級為免費版本，剩餘未使用AI配額即時作廢、不可累計至下一週期。
3.3 退款規則
所有退款申請必須直接透過應用商店提交，我方系統無法直接處理手動退款。如閣下因忘記取消續期而產生自動扣費、購買訂閱後已耗用部分AI配額，相關費用損失須由閣下自行承擔，我方一般情況下不會提供任何現金退款、補償或免費延期；惟若因我方系統故障、服務長時間持續中斷導致閣下完全無法使用付費服務，閣下可透過對應應用商店渠道申請按比例退款，我方會配合平台核實相關情況。
3.4 還原購買
本App內設有「還原購買(Restore Purchase)」功能，作為後備還原機制。一般情況下，閣下更換裝置或重新安裝本App之後，只需要登入原本嘅帳戶，即可自動恢復有效嘅訂閱週期、對應AI配額及Premium權益；只有遇上訂閱權益未能自動同步嘅異常狀況時，先需要使用還原購買功能。
3.5 AI Scan 及 AI Voice 配額規則
- 免費用戶：AI收據掃描(AI Scan)、AI語音轉錄(AI Voice)設有固定基礎配額，配額每月重置，額度用完後無法使用相關AI功能，直至下一個週期重置或升級付費訂閱。
- 月度Premium訂閱用戶：享有專屬月度AI配額，配額以自然月為週期每月重置；未用完之配額不會累計至下一個月。
- 年度Premium訂閱用戶：每個自然月會獲發放專屬月度AI配額，配額每月重置；未用完之配額不會累計至下一個月，配額發放會持續至訂閱期完結為止。
- 額外配額加購：用戶可於App內額外購買附加AI配額，附加配額有效期與當前訂閱週期同步，訂閱到期後一併失效。
- 配額計算標準：每一次AI掃描、每一段AI語音轉錄、每一次AI今日重點之生成，均會消耗對應數量之AI配額。我方保留調整各功能配額消耗標準之權利，調整前將透過App內公告通知用戶。
- 配額耗盡處理：當閣下當期AI配額全數用完，系統將暫停所有AI掃描、語音轉錄功能，直至配額重置或購買額外配額。
透過應用商店訂閱之付費計劃，同時受該應用商店之標準最終用戶許可協議約束。若本服務條款內容與對應應用商店嘅官方條文存在抵觸、不一致，一律以該應用商店嘅官方標準條款為最終依據。
4. 免責聲明
Agent EasyBook內所有紀錄、計算結果、AI轉錄文字、圖表及生成的數據僅供內部業務參考，並不構成任何專業會計、稅務或法律意見。
用戶應自行核實業務資料的準確性。若閣下依據本App內容或計算結果作出任何商務或稅務決策而招致任何損失，營運人（以ACE Studio品牌營運）概不承擔任何直接、間接或連帶的法律與賠償責任；惟本免責條款不適用於我方蓄意疏忽、欺詐行為所造成嘅損失。
5. 第三方服務與數據處理
本App接入應用商店提供嘅支付系統以處理訂閱收費；有關支付渠道產生嘅交易爭議、扣費異常，閣下應優先向對應應用商店平台查詢及跟進，我方無須為支付系統本身故障承擔責任。同時，為了實現AI語音轉錄與收據識別功能，本App會對接信任嘅第三方技術服務商（API接口）進行多媒體數據運算；所有AI配額耗用記錄會一併儲存，相關技術處理及隱私保障詳情，請參閱我方嘅《私隱政策》。
6. 知識產權
本App之所有內容，包括但不限於應用程式介面(UI)設計、系統運作邏輯、AI功能整合技術、收據識別對接技術及商標，其全部知識產權均獨家歸屬營運人（以ACE Studio品牌營運）所有。
未經我方書面同意，任何用戶或第三方禁止複製、逆向工程(Reverse Engineering)、拆解、反編譯 (Decompile)或盜用本App的任何部分或內容，包括繞開AI配額限制之系統程式。
7. 系統維護與服務中斷
我方有權不定時進行伺服器升級、系統維護、故障修復，期間可能短暫暫停全部或局部App服務；我方會盡量透過App內公告提前通知維護安排，因正常維護產生嘅短期服務停頓，我方無須向用戶作出任何補償。
8. 條款修訂
營運人（以ACE Studio品牌營運）保留隨時修訂本服務條款之權利。條款更新時，我方會透過本App嘅站內通知中心發佈訊息通知用戶。
在修訂後的條款生效後，閣下繼續使用 Agent EasyBook、使用付費訂閱或使用任何AI功能，即代表閣下已閱讀、理解並完全接納修訂後嘅服務條款。
9. App下架、永久停止營運
我方保留權利因業務調整、監管要求、成本或技術原因，永久下架本App並全面停止所有服務。
- 通知安排：若我方決定停運，會透過App內公告、彈窗不少於30個日曆天提前通知用戶，同步關閉新用戶註冊、新訂閱及額外AI配額購買功能。
- 剩餘訂閱處理：停運生效當日起伺服器關閉，所有Premium權益即時失效；未到期訂閱嘅退款申請，用戶需自行透過購買該訂閱所屬嘅應用商店官方渠道提交，我方會配合平台核實訂閱時長。
- AI配額處理：App下架停運後，帳戶內所有未使用AI配額即時失效、不設現金退還、亦唔可以轉移或兌換其他服務。
- 數據備份責任：於停運通知期內，閣下可運用本App現有之局部匯出功能提取部份業務資料；倘若現有功能未能滿足閣下嘅備份需要，敬請自行透過截圖、手動紀錄等方式保存重要內容。停運完成後，我方會按照《私隱政策》永久刪除全部用戶數據，有關資料將無法恢復。
- 免責範圍：因監管強制下架、不可抗力導致突發停運，我方無須承擔任何額外補償責任，僅會在法律容許範圍內配合用戶處理訂閱退款事宜。
10. 條款可分割性
倘本服務條款任何單一條文經香港有管轄權法院裁定為無效、不合法或無法執行，該條文會視作從本條款剔除，其餘所有條款仍然維持完整效力，對雙方具約束力。
11. 完整協議
本服務條款連同《私隱政策》構成閣下與我方之間有關使用本App服務之完整協議，取代雙方事前所有口頭、書面溝通、承諾或約定。
12. 適用法律及爭議處理
本服務條款受香港特別行政區法律管轄，並按其詮釋。
所有因使用本App服務、訂閱收費、AI配額規則或本條款引發的任何爭議，均須提交予香港法院享有專屬管轄權審理。
Agent EasyBook Terms of Service v4
1. Product and Operator
The mobile application "Agent EasyBook" (hereinafter referred to as "the App") is a business management tool operated by the above‑named individual trading under the brand ACE Studio. All services provided within the App are subject to these Terms of Service.
2. Account Usage Rules
Your account is strictly personal and non‑transferable. You shall not rent, sell, share, or assign your account to any third party. You are responsible for safeguarding your login credentials and password; all activities conducted under your account shall be your sole liability. You must immediately notify us via our WhatsApp or support email if you suspect your account has been compromised.
You shall bear full legal, copyright and compliance liability for all files uploaded to this App (including receipt images, voice recordings, custom text notes and client data). You warrant that all uploaded materials do not infringe any third‑party intellectual property rights, privacy rights or portrait rights, and contain no defamatory, obscene, illegal, violent or objectionable content. If any third‑party complaint or legal proceeding arises from your non‑compliant uploads, you shall be solely responsible for all consequences, and we reserve the right to remove the relevant content, suspend or terminate your account unilaterally.
Multimedia files such as document photos uploaded by you to this App will be handled in accordance with the data retention periods set out in our Privacy Policy. You shall keep your own copies of any documents that are important to you.
Account Cancellation & Data Deletion: You may submit an account deletion request voluntarily at any time via the personal setting page inside the App, WhatsApp or support email. If the request is submitted within the App, your account will be immediately frozen from login, premium and AI functions upon confirmation, and enter a 90‑day data retention buffer period right away. If you submit your request via WhatsApp or support email, you must provide your registered mobile phone number for identity verification. The account will only be frozen and the 90‑day buffer period will commence upon successful verification. You may log in and withdraw the deletion request at any time within the buffer period, and your account and all data will be fully restored. If you do not withdraw the request after the 90‑day buffer expires, the system will automatically and permanently erase all your personal data, client records, receipts, voice files, AI quota logs and all business records irreversibly. Any unused AI quota shall be voided immediately without compensation.
We reserve the right to suspend or permanently terminate your account without prior notice if you abuse App functions, maliciously disrupt the system, or deliberately bypass AI usage quotas to consume excessive AI credits. We may also temporarily restrict your access to AI Scan and AI Voice functions.
3. Subscription, Payment, Renewal & AI Usage Quota
3.1 Subscription Plans
The App offers two paid Premium Plans: Monthly Plan and Annual Plan, which automatically renew via your account on the selected application store platform. We reserve the right to adjust subscription prices at any time, and any price changes will be notified to users in advance within the App.
3.2 Cancellation of Auto‑Renewal
If you wish to cancel the subscription renewal, you must manually disable auto‑renewal via the account management page of your corresponding application store before the current subscription period expires. Upon cancellation, you will retain access to Premium features and corresponding AI quotas until the subscription expiration date. After expiry, your account will automatically downgrade to the free version, and all unused AI credits will be forfeited without carry‑over.
3.3 Refund Policy
All refund applications must be submitted directly through application stores. Our system cannot manually process refunds. If you fail to cancel the subscription in time resulting in an automatic charge, or you have consumed part of your AI quota after subscription purchase, you shall bear the cost yourself, and we will not provide any cash refunds, compensations, or free extensions under normal circumstances. However, if you are fully unable to access paid services due to prolonged system outages or technical faults on our side, you may apply for pro‑rata refunds via the respective application‑store channels, and we will cooperate with platform verification.
3.4 Restore Purchase
The App provides a "Restore Purchase" function as a fallback recovery mechanism. Under normal circumstances, after you change your device or reinstall the App, you may recover your active subscription period, corresponding AI quotas and Premium benefits automatically simply by logging into your original account. The Restore Purchase function shall only be used in exceptional cases where subscription entitlements fail to synchronise automatically.
3.5 AI Scan and AI Voice Quota Rules
- Free Users: Fixed basic quota is applied to AI Receipt Scan and AI Voice Transcription, reset on a monthly basis. Once the quota is exhausted, all AI functions will be locked until the next cycle reset or subscription upgrade.
- Monthly Premium Subscribers: Exclusive monthly AI quota is allocated and reset each calendar month; unused quota cannot be rolled over to the next month.
- Annual Premium Subscribers: Exclusive monthly AI quota is issued every calendar month and resets monthly; unused quota cannot be rolled over to the next month. Quota distribution continues until the end of your subscription term.
- Additional Quota Top‑up: Users may purchase extra AI quota in‑app, which shares the same expiry date as your active subscription and becomes invalid upon subscription expiration.
- Quota Calculation Standard: Each AI Scan task, each AI Voice transcription session and each generation of AI Daily Focus will consume a fixed amount of AI credits. We reserve the right to adjust credit consumption rules for all AI functions with prior in‑app notification.
- Quota Exhaustion Rule: Once your current‑cycle AI quota is fully consumed, all AI Scan and AI Voice features will be suspended until quota reset or additional top‑up purchased.
All premium subscriptions purchased via application stores shall be governed by the standard End‑User Licence Agreement of the respective application store. In case of any conflict or inconsistency between these Terms of Service and the official terms of the corresponding application store, the official store terms shall prevail as the final binding standard.
4. Disclaimer
All records, calculation results, AI‑transcribed texts, charts, and generated data inside Agent EasyBook are for internal business reference only and do not constitute professional accounting, tax, or legal advice.
Users are solely responsible for verifying the accuracy of their business data. The operator trading under the brand ACE Studio shall not be liable for any direct, indirect, or incidental loss or liability arising from business or tax decisions made by users relying on the content or calculation results of the App. This disclaimer shall not apply to losses caused by our wilful negligence or fraudulent conduct.
5. Third‑Party Services and Data Processing
The App integrates payment systems provided by application stores for subscription payment processing. For transaction disputes and billing anomalies arising from payment gateways, you shall follow up directly with the respective application‑store platform, and we accept no liability for malfunctions of third‑party payment systems. Additionally, to fulfil the AI voice transcription and receipt recognition functions, the App connects with trusted third‑party technical service providers (via API interfaces) for multimedia data processing. All AI quota consumption logs will be stored. For details regarding data processing and privacy protection, please refer to our Privacy Policy.
6. Intellectual Property
All intellectual property rights, including but not limited to the App interface (UI) design, system operation logic, AI function integration technology, receipt recognition interfacing technology, and trademarks, belong exclusively to the operator trading under the brand ACE Studio.
Without our prior written consent, users and third parties are strictly prohibited from copying, reverse engineering, disassembling, decompiling, or plagiarizing any part or content of this App, including any system codes used to bypass AI quota limits.
7. System Maintenance and Service Interruption
We reserve the right to conduct server upgrades, system maintenance and fault repairs from time to time, during which full or partial App services may be temporarily suspended. We will endeavour to notify users of maintenance schedules via in‑app announcements in advance, and no compensation shall be payable for brief service outages arising from routine maintenance.
8. Amendments to Terms
The operator trading under the brand ACE Studio reserves the right to amend these Terms of Service at any time. We will notify users of updates by publishing messages within the in‑app notification centre of the App.
Your continued use of Agent EasyBook, paid subscriptions or any AI functions after the revised terms take effect shall constitute your reading, understanding, and full acceptance of the updated Terms of Service.
9. Service Termination & App Removal from Stores
We reserve the right to permanently remove the App from distribution and discontinue all services due to business adjustment, regulatory requirements, cost or technical reasons.
- Notification Arrangement: If we decide to cease operation, we shall notify users via in‑app announcements and pop‑ups no less than 30 calendar days in advance. New user registration, new subscription purchases and extra AI quota top‑ups will be suspended immediately upon notification release.
- Unfinished Subscription Handling: All Premium benefits will expire once service shutdown takes effect. Refund applications for unused subscription periods must be submitted by users directly through the official channel of the application store where the subscription was purchased, and we will cooperate with platform verification of subscription duration.
- AI Quota Rule: All unused AI credits in user accounts shall expire immediately upon App shutdown, with no cash refund, transfer or exchange for alternative services available.
- Data Backup Obligation: During the shutdown notification period, you may utilise partial export functions available in the App to extract part of your business data. If such functions are insufficient for your backup requirements, you shall preserve important information by yourself through screenshots, manual notes or other means. After full service termination, all user data will be permanently deleted in accordance with our Privacy Policy and cannot be recovered.
- Liability Exclusion: For sudden shutdown caused by mandatory regulatory orders or force majeure events, we shall not be liable for additional compensation, and will only assist users with subscription refunds to the fullest extent permitted by law.
10. Severability
If any single provision of these Terms of Service is ruled invalid, unlawful or unenforceable by a competent court in Hong Kong, such provision shall be deemed severed from these Terms, and all remaining provisions shall remain in full force and binding on both parties.
11. Entire Agreement
These Terms of Service together with the Privacy Policy constitute the entire agreement between you and us relating to your use of the App’s services, superseding all prior oral, written communications, promises or arrangements between both parties.
12. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any disputes arising from the use of the App's services, subscription charges, AI quota rules or these Terms shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.